Return & Refund Policy
Last Updated: 26th Dec, 2025
Thank you for shopping with Moone. We strive to ensure you have a great experience with
our products and services. If you are not entirely satisfied, we’re here to help.
1. Order Cancellation
• You may cancel your order within 4 hours of placing the order.
• To cancel, please contact us at support@moone.in with your order details.
• For orders cancelled within the eligible timeframe, a full refund will be initiated to
your original payment method once the cancellation is processed.
• Partial cancellations after the order has been placed are not permitted unless
otherwise specified.
Note: Due to hygiene and safety regulations, orders cannot be cancelled after delivery.
2. Returns and Exchanges
We accept returns and exchanges only under the following conditions:
Eligibility
• Products must be unused, unopened, and in their original packaging with all tags
and seals intact.
• You must provide a proof of purchase (receipt/order number) when initiating a
return.
• If the product was delivered with visible damage or defect, please report this to us
within 48 hours of delivery.
Non-returnable Items
Certain products cannot be returned or refunded, including (but not limited to):
• Used, opened, or altered products
• Items sold as “final sale”
• Products not in their original condition
• Gift items or free promotional productsNote: For certain specialized products or skincare regimes, additional eligibility criteria may
apply (e.g., usage compliance, documentation).
3. How to Initiate a Return
1. Contact us at support@moone.in within the return period with your order number
and reason for return.
2. Pack the item securely in its original packaging.
3. Include the order invoice or proof of purchase in the package.
4. Ship the product to:
Evaviha Labs Pvt Ltd
Plot no 51, 52,
Phase IV, Udyog Vihar, Sector 18,
Gurugram, Haryana
122015
(If applicable, return pickup may be arranged depending on your location.)
Once we receive and inspect your return, we will notify you of the approval status.
4. Refunds
• Approved refunds will be processed within 7 working days after the item is received
and inspected.
• Refunds will be issued to the original payment method used at checkout where
possible.
• Shipping costs are non-refundable unless the return is due to our error (e.g.,
defective or wrong item delivered).
• If a refund is approved, you will receive an email confirmation reflecting the refund
amount and timing.
5. Exchanges
• Exchanges may be offered for defective or incorrect products.
• If available, exchanges must be requested within the same period as returns.• Exchanges are subject to product availability.
6. Damaged or Defective Products
If your product arrives damaged, defective, or incomplete, please report the issue within 48
hours of delivery with photos of the product and packaging.
We will evaluate your claim and offer a replacement or refund as appropriate.
7. Contact Us
If you have any questions about returns or refunds, please reach out:
Email: support@moone.in
Phone/WhatsApp: +91 9821033200
Support Hours: Monday–Friday, [9:00 AM to 5:00 PM]
8. Policy Updates
We may update this policy from time to time, and the latest version will be posted on our
website with the updated effective date.