Moone Privacy Policy
Last Updated: 26th Dec, 2025
Welcome to Moone. At Moone (“Company”, “we”, “us”, “our”), we value your privacy and
are committed to protecting your personal information. This Privacy Policy explains how we
collect, use, disclose, store, and safeguard your data when you visit or make purchases from
our website www.moone.com (the “Platform”), use our services, or otherwise interact with
us. By accessing or using our Platform, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information from you in various ways, including
when you browse, register, place orders, subscribe, contact customer support, or interact
with cookies and analytics tools.
A. Personal Information
Examples include:
• Name, email address, phone number, billing & shipping address
• Payment information (processed securely via third-party gateways)
• Account login credentials (if applicable)
• Transaction history and preference
B. Non-Personal Information
Automatically collected data such as:
• IP address, device/browser type
• Usage and browsing behaviour
• Cookies and tracking technologies
2. How We Use Your Information
We use your information for purposes including:
• Processing and fulfilling orders, refunds, and customer support
• Sending transactional messages (order confirmations, shipping updates)
• Personalizing the shopping experience and improving our Platform• Marketing communications (only if you opt in)
• Preventing fraud and ensuring platform security
• Complying with legal and regulatory requirements
3. Legal Basis for Processing (if applicable)
We process your personal information based on:
• Contractual necessity (to perform our services)
• Your consent (when provided)
• Legitimate business interests (for improvements and fraud prevention)
• Legal compliance obligations
4. How We Share Your Information
We do not sell or rent your personal data for third-party marketing.
We may share information with:
• Trusted service providers (payments, delivery partners, analytics)
• Marketing partners (only with your consent)
• Legal and regulatory authorities when required
• Business successors in the event of merger or sale
All third parties are under confidentiality obligations to protect your data.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
• Improve your experience on our Platform
• Remember preferences
• Analyze site performance
• Serve relevant adverts
You can change your cookie settings via your browser, though this may limit certain features.
6. Data Retention
We retain personal information for as long as necessary to:
• Fulfill the purposes outlined above
• Meet legal, tax, or compliance requirements
• Resolve disputes or enforce agreements
Once no longer needed, data will be securely deleted or anonymized.
7. Security
We use organizational, technical, and administrative safeguards to protect your personal
information, such as encryption and restricted access. However, no system is 100% secure,
and we cannot guarantee absolute protection.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
• Access, correct, update, or delete your personal data
• Opt out of marketing communications
• Withdraw consent where applicable
To exercise these rights, please contact us (details below).
9. Children’s Privacy
Moone does not knowingly collect data from individuals under 18. If we learn that we have
collected personal data from a child under 18, we will promptly delete it.
10. Third-Party Links
Our Platform may contain links to other websites or services. We are not responsible for
their privacy practices. We recommend reviewing their policies before use.
11. Changes to this Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top reflects
the most recent changes. Your continued use of our Platform indicates acceptance of those
changes.
12. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please
contact our Grievance Officer:
Moone
Email: support@moone.in
Phone: +91 9821033200
Support Hours: Monday–Friday, [9:00 AM to 5:00 PM]